Extremely satisfied & happy with the renovation, the process & with Guy Allenby.
Very happy with end product and process involved. Cinzia and Matt were very professional and committed to providing a high level of customer service at all stages. As with any project, there can be small issues that need addressing and having someone monitoring, controlling the process and resolving problems was a great way to alleviate the stress involved.
Leigh and his team at Refresh Renovations East & South East territory were so easy to deal with. They helped with ideas and completed the job quicker than I was expecting!! And to a fantastic standard - highly recommended!
Paul and Tas completed a successful bathroom renovation for me last year, so when I needed some more work done and another bathroom renovated this year, I did not hesitate to get them back to do the work. I am pleased with the quality of workmanship and the professional knowledge and problem solving they bring to their work. I found them easy to work and to communicate with, and time frames and schedules were realistic and kept to. The online customer portal is really useful and comprehensive. Thanks for a great job well done!
We came across Refresh Renovations via a google search. After speaking to the big advertisers in the industry we were left dissatisfied by them. Then we had our first meeting with Julie Gittus - she spoke with her own experiences and instantly made us understand our renovation is possible. She took notes and went away and came back with a design that we loved. We were then introduced to the lovely Adnan Darwish. He comes with a wealth of experience and has been instrumental in finalising our design and nothing seems too much trouble even the smallest of questions. Overall, a great experience.
Really happy to recommend Marcus at Refresh Renovations. Right from the start, his manner was friendly and he communicated well and explained things patiently. We were taking out internal walls which required a steel beam, and we were going to DIY some tasks to keep our costs down. Marcus was understanding about all of this - and he met our tight timeframe for consent and plans which was much appreciated! Marcus and Keith were also considerate and tidy on-site and gave lots of advice for the jobs we were DIY-ing. There's more work to be done on the house, and I would be happy to have Marcus for that phase of renovations as well.
We were extremely happy with Paul and his team at Refresh Renovations. They did an amazing job converting an unused and old space to a master bedroom with Ensuite and Walk-in Robe!
Paul Cree & the Refresh Renovations team were wonderful from start to finish. It was a relatively small renovation, however this made no difference to Paul or the tradesmen involved in project, and I am absolutely thrilled with the result. Thank you.
I used Leigh and this team at Refresh Renovations East & South East territory recently for a small powder room update. Even though it was a small job I was made to feel as important as if it had been a full bathroom renovation! All work was done quickly and to the highest of levels. I have no hesitation in recommending Leigh and his staff for any job - big or small!
The work was done to a high standard, they were very well organised, friendly and approachable, any hitches were sorted out without fuss, and they completed the job on schedule.
I highly recommend Refresh Renovations. From the moment we meet Stephen nothing was a problem. Very helpful with suggestions and the quote was presented in a way that,we could see exactly what our bathroom was going to look like. Then came time for the job to begin and all I can say,is wow. Everything step of the way was carried out to 110% Stephen and Darren kept us informed all of the way. Can not say enough about this company.
We couldn't be happier with the work done by Marcus and his team at Refresh Renovations Melbourne. We installed a roof over our deck, updated our kitchen and replaced a wall with custom built glass doors. Marcus took our ideas and turned them into a reality. No issue was too big or too small for Marcus to nut out a solution and he communicated well with us every step of the way. Highly recommended.
Martin and Rick completed a mid-size renovation for us, work was completed to a high standard, great communication throughout and they were always open and agreeable to variations that cropped up along the way.
All of the work that has been done is of the highest standard and we are very happy with everything. (Paul Cree)
Service couldn’t be faulted. There were a couple of issues once the job was finished and Leigh organised for these to be rectified very quickly, even coming out on the weekend.
On time for meetings, a great crew of tradesmen & designer, prompt responses to queries, great ideas & solutions for a difficult renovation. Guy Allenby is marvellous so far as build is yet to start but plans about to be submitted. We chose Refresh over 3 other quotes.
Marcus is very helpful and understanding. We are in the early stage of our home extension and no complaints. We made the right decision choosing Refresh in helping us build our home extension- adding a master bed, en-suite, living room and a laundry.
Very quick response to my request for a quote and very flexible on the work to be done. (Rodney)
So far it has been a fantastic process and we couldn't recommend Guy highly enough.
Excellent Professional service from Cinzia and Matt. More than met my expectations in generating some great ideas.
Refresh is very professional. Stephen Cox and his workers are excellent. They did a great job.
Excellent customer service and professional advice and consultation throughout the project. Thank you Refresh!
Very happy with the result. (Cinzia)
Very happy with the reno and I found Rodney extremely easy to work with nothing was a problem. Extremely nice person. Wouldnt hesitate to recommend Refresh to anyone.
We were so happy with the renovation we received and we believe that Refresh (Cinzia) are the only business that could have done what as done.
Marcus went out of his way to help us.
Marcus from Refresh Renovations were simple to use, friendly, professional, and not pushy - they gave us time and great ideas to get exactly what we wanted!
I would recommend Refresh because they were professional, accommodating and easy to work with.
(Refresh Specialist: Marcus Smith)
They are friendly and absolutely brilliant. (Refresh Specialist: Cinzia Gagliardi)
Marcus and Rocky kept me in the loop all the way through the process and it went so smoothly. They made suggestions that I took on board and am thrilled that I did! The tiler, plasterer, electrician and plumber that came on board as well, were very professional. Thank you Refresh- I just love coming home to Denbigh Road!
Guy went over and above to help us achieve exactly what we needed.
It’s all in the finished product or in our case 3 bathrooms, separate toilet and a laundry. We are proud to show off the renovations. (Refresh Specialist: Cinzia Gagliardi)
Prompt attention to brief and excellent workmanship. Time frames were realistic and kept to. I am really happy with the result. (Refresh Specialist: Paul Cree)
I'd like to thank Paul Cree for the excellent and personalised service and dreams coming true results, 10/10
Refresh Specialist Cinzia has been very thorough in their research to make sure we get what we want without blowing the budget. It has been fun working alongside them without the stress.
Cinzia and her team have been very professional and helpful all the way along.
Took a great deal of the hassle away from me being the Landlord. Paul was very thorough and professional.
Excellent consumer consultation at the beginning of the process and this has continued throughout the renovation. Timelines have been adhered to and all tradespeople have been professional with the delivery of their services. The Refresh team have communicated with us every step of the way.
Because Refresh are handling ALL aspects of renovation, including permits, approvals, inspections, design, fitout on my behalf. As a single mum with a busy career, I truly appreciate having workload and requirements handled by experienced Refresh team - in particular, Paul Cree.
From start to finish, the Refresh team always answered any questions we had and led us professionally through the whole process. Especially important seeing as it was our first time renovating in Australia. We love the new addition to our house. We can’t remember what it was like before as we are enjoying it so much.
We recently completed a double bathroom renovation with Refresh Renovations Melbourne and could not speak more highly of them. Every step of the way Marcus and Rocky were available to talk to and assist with anything that arose, even when things didn’t go exactly to plan (as happens with any renovation). We liked the fact that Refresh Renovations work with a fixed price contract and also dealt with all of the suppliers. They were able to come up with excellent ideas and suggestions for the building plans.
Yesterday Tas finished the last two tasks from our bathroom and toilet renovation project. Now everything is complete, looking nice and we are very pleased with the quality of the work. The bathroom (and the toilet) look fantastic. Big thank you to Tas Boucher and Paul Cree as your contributions were critical for the success of our project. Please pass our thanks to Tas and his team.
Our en suite renovation was completed this week by Paul Cree and Tas. We are absolutely thrilled with the result. Both Paul and Tas were extremely helpful with our many enquiries and all of our requests were dealt with on a professional manner. We would definitely recommend their services in fact, we are now considering renovating our kitchen. (Refresh Specialists: Paul Cree and Tas)
We are currently in the Concept and Feasibility stage of the project, our experience with Refresh (Cinzia Gagliardi) has been that they are always on time for appointments, professional, knowledgeable and attentive to our needs.
I would recommend Refresh because they are good at problem-solving and look to work with the client to deliver the client’s brief. There are unexpected issues on every build and what separates good builders from bad is the way they communicate with the client when these issues occur. Refresh Renovations excel at such communications so I’d be more than happy to recommend them to others.
Stephen was courteous, communicative, very good work and tidy. Very friendly and easy to approach.
The Refresh team's attentiveness and professionalism of the whole project was outstanding.
Hashim treated my project like it was his own and went above and beyond, when required, to make sure we were happy. Once the budget was agreed there were no unexpected changes. John was a fantastic construction manager - his knowledge and research of options ensured we could remove a load bearing wall in my second story apartment with what appeared like (!) no fuss. Thank you. We love our new kitchen. Lisa & Pete.
The service by Greg Duffy, Stephen Cox's Central Coast project manager - was second to none. He responded to and fixed every little issue we had really quickly.
The work was completed to a high quality on time and on budget with Stephen Cox.
Stephen and the team from Central Coast Refresh Renovations couldn’t have been more helpful. They were punctual, professional and communicated with us from beginning to end. Very happy with their services.
I particularly appreciated the patience and care that was taken with all the small adjustments we had at the end. My only negative feedback is that a couple of decisions were made on the spot without giving us the opportunity to talk through our options as much as we would like (in particular the toilet). In general a great experience and will use again.
We are pretty happy with the final product but it took a longer time and more negotiating than we expected. The Refresh Gold Coast team were very pleasant and quick to address issues when they arose and made us feel comfortable about making changes and corrections to ensure the bathroom was right for us. No unexpected or additional costs which was great. Easy to get along with and whilst timelines were longer than promised, that seems to be pretty common in this industry. Some finishes were below what we expected but when we raised these things, they were swiftly rectified. We really like the finished product!
The personal service, advise and support I got from the Refresh team from concept to completion was faultless.
Have only just begun the project and all really good but would know better when project is complete.
Quality of service from the Refresh Adelaide team and their willingness to work through issues in a timely manner was excellent. Friendly, proactive and responsive service!
We found Refresh Renovations clearly explained the process, came up with a workable prompt quote. They gave great input into the designs and we have really enjoying this renovation with Marcus Smith and his team.
Timely, listened to what we wanted and were very polite. They had good ideas, they were willing to share and looked for solutions to get us what we wanted without taking us too far over budget (we always knew we would need to go a little over). Friendly, easy going people, the Refresh Gold Coast team were great to deal with. NO HARD SELL!
So far, Refresh Gold Coast have given us excellent service.
Excellent communications and a willingness to put the customer first.
The whole experience from the first phone call was a delight. My Project Manager arrived on time to our first appointment and this level of professionalism has remained for the entire duration. The Regresh Adelaide team have been wonderful to deal with and their helpful friendly service appreciated. Their knowledge and expertise has made the experience a happy one. Their team of tradies were a pleasure to deal with – always polite, respectful and hard working.
Would love others to experience the same level of professionalism as we have had from start to end of our project.
We are only very early in the build, but the lead up to this point your Representative David Crause Construction Manager has been so professional it has been a dream to deal with him. He is a great asset to your organisation.
Stephen Cox has patiently persisted with us in this challenging renovation! He has always been available, listens to what we would like but is able to present alternatives if needed. So far, working with Stephen & his team of merry men has been a well-planned campaign! We are enjoying every minute of it !
Refresh and their team have been great about communicating and listening to us as clients.
Right from the start our ideas were listened to, lines of communication were open and the service was exceptional. We were also given very good advice, where needed. We have already recommended Refresh Renovations to others, due to the above-mentioned reasons and the quality workmanship.
I value excellent customer service and communication and to date Paul has absolutely delivered both. He has made the process easy and we feel we are in safe hands.
I found everyone friendly and easy to communicate with and the finished product is wonderful. I would personally like to thank Refresh for their patience and understanding.
No other renovation company would spend Refresh's amount of time making sure everything goes exactly how you want it to.
The team offered courteous and helpful advice and coordination of sub-contractors.
They showed professionalism in their procedures and reliability with regards to times, advice and perfection.
Refresh Renovations handled our project in a timely and professional manner, with attention to detail and quality workmanship, whilst taking away the common stresses of dealing with and coordinating different tradespeople. The project manager always listened carefully to our wishes and dreams for our home and ensured that they were realized. We are extremely happy with the outcome.
I was a little nervous about undertaking my first big renovation, but from the very start I felt very confident with the team from Refresh Renovations (Stephen Cox).
I was highly impressed with the team of tradesmen - it was clear they had been hand-picked for their experience, quality of workmanship and attention to detail. The whole process was seamless from start to finish. The project was so well managed and streamlined that it honestly was so stress-free. I was also very happy with the transparency with costs, so there were no hidden surprises at the end.
The finished product is the most amazing bathroom which looks truly 'refreshed'. I really can't speak highly enough of Refresh Renovations and for my next renovation I wouldn't even consider going to someone else.
The team at Refresh Adelaide listened to what I wanted and they kept me well informed throughout the renovation.
Refresh worked extra hard to deliver what I wanted on time and within my budget. Excellent service!
Refresh was so easy to deal with, very friendly and kept me up-to-date with what was happening.
Refresh came out and did a good job of plastering work and despite some personnel hick-ups, pushed through to complete the job within a reasonable time frame and within budget.
Everything was handled exceptionally well from consultation, design, planning, etc. I was kept well informed by Refresh and any issues and problems were dealt with promptly including additional work that needed to be done. The finishes and outcome were even better than I could have imagined.
Refresh did a good job, worked to agreed timetable and managed the tradies well. Thought well about the design and came up with really unusual ideas. Very considered in their thinking and not pushy at all. We liked their professional approach.
Our project Manager was superb! He really helped us with selections etc.
Refresh Renovations is a forward thinking innovative company, providing nationwide marketing and professional support. More than thirty Kiwi’s nationwide are operating their own successful Refresh franchises. Watch some of our current Refresh Renovations franchisees talk about their experiences.
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