Written client testimonials

While it might be a cliché, it’s true that for most Australians their home is their most valuable asset. It’s crucial that the renovation builders who work on them are professionals with a high level of expertise. Our customers have good things to say about our home renovations.

  • Laurence & Felicity Mills

    Refresh Renovations were simple to use, friendly, professional, and not pushy - they gave us time and great ideas to get exactly what we wanted!

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  • Sara Wood

    I would recommend Refresh because they were professional, accommodating and easy to work with. (Refresh Specialist: Marcus Smith)

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  • Jennifer Flach

    Paul and Tas were very professional in their approach. Each day the site was left clean and tidy which was a bonus. Very friendly and nothing was too much trouble.

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  • Wendy Lindsley

    They are friendly and absolutely brilliant. (Refresh Specialist: Cinzia Gagliardi)

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  • Maryann McNair

    Marcus and Rocky kept me in the loop all the way through the process and it went so smoothly. They made suggestions that I took on board and am thrilled that I did! The tiler, plasterer, electrician and plumber that came on board as well, were very professional. Thank you Refresh- I just love coming home to Denbigh Road! 

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  • Shalini Cleophas

    Guy went over and above to help us achieve exactly what we needed.

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  • Mark Knox

    It’s all in the finished product or in our case 3 bathrooms, separate toilet and a laundry. We are proud to show off the renovations. (Refresh Specialist: Cinzia Gagliardi)

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  • Ann Horton

    The Illawarra team was efficient, friendly and very good with their work, we are very pleased with the results. (Refresh Specialist: Cinzia Gagliardi)

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  • Mary Lawrey

    Prompt attention to brief and excellent workmanship. Time frames were realistic and kept to. I am really happy with the result.  (Refresh Specialist: Paul Cree)

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  • Boriana Grozef

    I'd like to thank Paul Cree for the excellent and personalised service and dreams coming true results, 10/10

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  • Wendee Lindsley

    Refresh Specialist Cinzia has been very thorough in their research to make sure we get what we want without blowing the budget. It has been fun working alongside them without the stress.

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  • Ann Horton

    Cinzia and her team have been very professional and helpful all the way along.

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  • Mark Zilm

    Took a great deal of the hassle away from me being the Landlord. Paul was very thorough and professional.

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  • Jeff & Glenys Berry

    Excellent consumer consultation at the beginning of the process and this has continued throughout the renovation. Timelines have been adhered to and all tradespeople have been professional with the delivery of their services. Nielen and Geoff have communicated with us every step of the way.

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  • Liz Carroll

    Because Refresh are handling ALL aspects of renovation, including permits, approvals, inspections, design, fitout on my behalf. As a single mum with a busy career, I truly appreciate having workload and requirements handled by experienced Refresh team - in particular, Paul Cree.

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  • Melissa Sundaram

    From start to finish Nielen and Geoff always answered any questions we had and led us professionally through the whole process. Especially important seeing as it was our first time renovating in Australia. We love the new addition to our house. We can’t remember what it was like before as we are enjoying it so much.

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  • Mark & Meryl Knox

    Cinzia & Matt are on top of everything. The process is following to plan.

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  • Amy Williams

    We recently completed a double bathroom renovation with Refresh Renovations Melbourne and could not speak more highly of them. Every step of the way Marcus and Rocky were available to talk to and assist with anything that arose, even when things didn’t go exactly to plan (as happens with any renovation). We liked the fact that Refresh Renovations work with a fixed price contract and also dealt with all of the suppliers. They were able to come up with excellent ideas and suggestions for the building plans.
     

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  • George & Boronia

     Yesterday Tas finished the last two tasks from our bathroom and toilet renovation project. Now everything is complete, looking nice and we are very pleased with the quality of the work. The bathroom (and the toilet) look fantastic. Big thank you to Paul Cree & Tas Boucher as your contributions were critical for the success of our project. Please pass our thanks to Tas and his team.

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  • Jenny Flach

    Our en suite renovation was completed this week by Paul Cree and Tas. We are absolutely thrilled with the result. Both Paul and Tas were extremely helpful with our many enquiries and all of our requests were dealt with on a professional manner. We would definitely recommend their services in fact, we are now considering renovating our kitchen.

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  • Ian Williams

    We are currently in the Concept and Feasibility stage of the project, our experience with Refresh (Cinzia Gagliardi) has been that they are always on time for appointments, professional, knowledgeable and attentive to our needs.

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  • Mark Everett

    The reno isn't done yet so it is too early to say but my wife and I have really enjoyed working with Cinzia and Matt, they have been a great help.

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  • Sophie & Simon Barwick

    I would recommend Refresh (Rachel Whitford) because they are good at problem-solving and look to work with the client to deliver the client’s brief. There are unexpected issues on every build and what separates good builders from bad is the way they communicate with the client when these issues occur. Refresh Renovations excel at such communications so I’d be more than happy to recommend them to others.

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  • John and Helen Turnbull

    Stephen was courteous, communicative, very good work and tidy. Very friendly and easy to approach.

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  • Sharon Gullotta

    Brooke Patterson and her team's attentiveness and professionalism of the whole project was outstanding.

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  • Lisa Cowan

    Hashim treated my project like it was his own and went above and beyond, when required, to make sure we were happy. Once the budget was agreed there were no unexpected changes. John was a fantastic construction manager - his knowledge and research of options ensured we could remove a load bearing wall in my second story apartment with what appeared like (!) no fuss. Thank you. We love our new kitchen. Lisa & Pete.

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  • Kelly Francis

    The service by Greg Duffy, Stephen Cox's Central Coast project manager - was second to none. He responded to and fixed every little issue we had really quickly.

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  • Stephen Finney

    The work was completed to a high quality on time and on budget with Stephen Cox

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  • Leanne Sylvester

    Stephen and the team from Central Coast Refresh Renovations couldn’t have been more helpful. They were punctual, professional and communicated with us from beginning to end. Very happy with their services.

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  • Kristy Rizzo

    We were very happy with the entire experience with Hashim Nasser (Sydney). We were kept updated during most elements of the process and if there were any issues we were always informed.

    I particularly appreciated the patience and care that was taken with all the small adjustments we had at the end. My only negative feedback is that a couple of decisions were made on the spot without giving us the opportunity to talk through our options as much as we would like (in particular the toilet). In general a great experience and will use again.

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  • Aida Morden

    Guy Allenby (Sydney) is very professional. He communicates frequently and provides feedback on the project.

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  • Tracey Heard

    We are pretty happy with the final product but it took a longer time and more negotiating than we expected. Brooke and Scott were very pleasant and quick to address issues when they arose and made us feel comfortable about making changes and corrections to ensure the bathroom was right for us. No unexpected or additional costs which was great. Easy to get along with and whilst timelines were longer than promised, that seems to be pretty common in this industry. Some finishes were below what we expected but when we raised these things, they were swiftly rectified. We really like the finished product!

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  • Margaret Martin

    The personal service, advise and support I got from Nielen and Geoff from concept to completion was faultless.

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  • Sue Hopkinson

    Have only just begun the project and all really good but would know better when project complete (Chris McKay).

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  • Justin Parkinson

    Quality of service from the Refresh Adelaide team (Nielen Prince) and their willingness to work through issues in a timely manner was excellent. Friendly, proactive and responsive service!

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  • Sara Wood

    We found Refresh Renovations clearly explained the process, came up with a workable prompt quote. They gave great input into the designs and we have really enjoying this renovation with Marcus Smith and his team.

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  • Tracey Heard

    Timely, listened to what we wanted and were very polite. They had good ideas, they were willing to share and looked for solutions to get us what we wanted without taking us too far over budget (we always knew we would need to go a little over). Friendly, easy going people, Brooke's team were great to deal with. NO HARD SELL!

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  • Philip Linford

    So far Brooke has given us excellent service. 

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  • Sophie Barwick

    Excellent communications and a willingness to put the customer first (Rachel Whitford)

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  • Deb and David Osmond

    The whole experience from the first phone call was a delight. Nielen arrived on time to our first appointment and this level of professionalism has remained for the entire duration. Both Nielen and Geoff have been wonderful to deal with and their helpful friendly service appreciated. Their knowledge and expertise has made the experience a happy one. His team of tradies were a pleasure to deal with – always polite, respectful and hard working.

    Would love others to experience the same level of professionalism as we have had from start to end of our project.
     

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  • Stephen Arias

    We are only very early in the build, but the lead up to this point your Representative David Crause Construction Manager has been so professional it has been a dream to deal with him. He is a great asset to your organisation.

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  • John Bosanquet

    Stephen Cox has patiently persisted with us in this challenging renovation! He has always been available, listens to what we would like but is able to present alternatives if needed. So far, working with Stephen & his team of merry men has been a well-planned campaign! We are enjoying every minute of it !

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  • Susanna Chamberlain

    Rachel and her team have been great about communicating and listening to us as clients.

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  • Bob and Maria Dight

    Right from the start our ideas were listened to, lines of communication were open and the service was exceptional. We were also given very good advice, where needed. We have already recommended Refresh Renovations (Chris McKay) to others, due to the above-mentioned reasons and the quality workmanship.

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  • Annette & Fred Colla

    I value excellent customer service and communication and to date Paul has absolutely delivered both. He has made the process easy and we feel we are in safe hands.

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  • Sharyn Taylor

    I found everyone friendly and easy to communicate with and the finished product is wonderful. I would personally like to thank Rachel for her patience and understanding.

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  • Adam and Ashleigh McGrogan

    No other renovation company would spend Refresh's (Rachel Whitford) amount of time making sure everything goes exactly how you want it to.

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  • Andrew Kuti

    The team (Chris McKay) offered courteous and helpful advice and coordination of sub-contractors.

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  • Lee Rose

    They (Rachel Whitford) showed professionalism of the procedures and reliability in regards to times, advice and perfection.

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  • Rochelle Pantarotto

    Refresh Renovations handled our project in a timely and professional manner, with attention to detail and quality workmanship, whilst taking away the common stresses of dealing with and coordinating different tradespeople. The project manager (Gerard O'Connor) always listened carefully to our wishes and dreams for our home and ensured that they were realized. We are extremely happy with the outcome.

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  • Leanne Waterson

    I was a little nervous about undertaking my first big renovation, but from the very start I felt very confident with the team from Refresh Renovations (Stephen Cox). 

    I was highly impressed with the team of tradesmen - it was clear they had been hand-picked for their experience, quality of workmanship and attention to detail. The whole process was seamless from start to finish. The project was so well managed and streamlined that it honestly was so stress-free. I was also very happy with the transparency with costs, so there were no hidden surprises at the end.

    The finished product is the most amazing bathroom which looks truly 'refreshed'. I really can't speak highly enough of Refresh Renovations and for my next renovation I wouldn't even consider going to someone else.

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  • Sharyn Davies

    Nielen listened to what I wanted and they kept me well informed throughout the renovation. 

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  • Lainie Cameron

    Rachel worked extra hard to deliver what I wanted on time and within my budget. Excellent service!

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  • Guy Batten

    Rachel was so easy to deal with, very friendly and kept me up-to-date with what was happening. 

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  • Auke de Ruyter de Wildt

    Refresh (Gerard) came out and did a good job of plastering work and despite some personnel hick-ups, pushed through to complete the job within a reasonable time frame and within budget. 

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  • Sandra Klingsberg

    Everything was handled exceptionally well from consultation, design, planning, etc. I was kept well informed by Gerard and any issues and problems were dealt with promptly including additional work that needed to be done. The finishes and outcome were even better than I could have imagined.

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  • Peter & Angela McLaughlin

    Gerard did a good job, worked to agreed timetable and managed the tradies well. Thought well about the design and came up with really unusual ideas. Very considered in his thinking and not pushy at all. We liked his professional approach. 

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  • Mark & Linda Worthington

    Nielen was superb! He really helped us with selections etc.

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