Sophia Roydhouse-Ross - Hawkes Bay Renovation Consultant

The entire Refresh Renovations team were excellent, from start to finish. Every aspect of our planned renovations was discussed, and Sophia and Rachel assisted in our decision-making with professionalism and creativity. Their knowledge of products, of feasibility and of practicality was invaluable. We were fully involved and updated at every step of the way, and they patiently and clearly answered our myriad questions! No detail was too small or unimportant and anything we raised was dealt with swiftly and efficiently. During the build Mike as Project Manager was at pains to make sure we knew what the plan was week by week. He was involved with the trades on a daily basis and ensured that everything was completed to his exacting standards. We are absolutely thrilled with the results. We would highly recommend Refresh Renovations to anyone looking to do renovations in the future and, if it's bathrooms, make sure you take them up on the option of the portable shower. It was a lifesaver and is bigger and more efficient than many we have seen in motels and holiday parks!
Renovation Consultant: Sophia Roydhouse-Ross

We are so impressed with the team at Refresh Renovation - Hawkes Bay. Sophia, Rachel and Mike’s design flair, attention to detail, clarity of communication, and excellent project management ensured that a potentially stressful home renovation was actually really enjoyable and stress-free. They approached all aspects of this project with abundant professionalism, and any challenges were promptly and effectively resolved, with us being kept in the loop through the whole process. Their team of tradespeople were just superb, and it was a pleasure to have them in our home. All the tradespeople were on site when they said they would be and cleaned up at the end of each day, which was so appreciated as we remained in the house throughout the project. Mike went above and beyond on a daily basis, ensuring all aspects progressed seamlessly. We did have some variations that were unavoidable, but the Team provided excellent suggestions and modifications to our plans to ensure we adhered closely to our budget without compromising our vision. The project was completed within the timeframe indicated despite interruptions from Covid. We are absolutely thrilled with the outcome and can not recommend this team of talented professionals highly enough. Chris and Mel Emerald Hill Havelock North.

Mike, Sophia, and their team were a godsend from start to finish with my bathroom renovation.The whole process was seamless, they arranged everything, from making appointments, bringing samples to go through, giving advice, plus making suggestions.  Once the project began I received regular updates on how things were progressing; watching it on a daily basis and seeing all  the trades do their thing, it all came together!!I value the trusted working relationship Mike & Sophia have with their wider team, i.e. Tradies and the suppliers they work with, giving the total package of “customer service”. Thanks so much.

Finally deciding to proceed with a major renovation of my 1886 cottage was an extremely big deal for me, especially given the current building and renovation climate and the horror stories you would commonly hear. It’s fair to say I procrastinated a lot before finally committing and I appreciated Mike and Sophia’s patience at that time. And I’m so pleased I did commit and proceed! Not only was my renovation experience excellent, the outcome exceeded my expectation and I absolutely love my beautiful home! I did not have any of the issues I was worried about. The team of tradespeople that Refresh chose to work with were all great. There were no hold-ups due to product issues and, apart from a couple of variations that seemed sensible along the way, we stayed within budget. There was only one hiccup involving the colour of the benchtops which was an error on the part of the supplier, not Refresh, and this was resolved quickly and without question. I would have no hesitation in recommending Mike and Sophia. Their advice was sound throughout the process and although I had a pretty clear idea of what I wanted to achieve, they contributed many helpful ideas along the way. In terms of managing the project once the build got underway, exceptional! Everything went extremely smoothly and if not for the bench issue the job would have been completed well under the projected time. As it was, it still came in on time. I know I could not have taken on such a big renovation without their expertise and professionalism for which I remain very grateful.
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Renovation Consultants: Sophia Roydhouse-Ross & Mike Ross

Sophia and Mike were amazing, professional and had great communication throughout the project management of our house extension of master bedroom, ensuite, walk in wardrobe and laundry. Great at listening at ideas/issues and giving advice of products. Right from design to end of build they were there. Great contacts for sub contractors and local trade business. Can not fault them. Would recommend Sophia and Mike and will definitely use them in the future. Lynda and Steve Westaway.
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Renovation Consultants: Sophia Roydhouse-Ross and Mike Ross

I have really enjoyed working with Mike, Sophia and their team at Refresh. It was so great to have lots of advice on the initial plans. My renovation ideas completely changed after our first meeting .So many fun things to think about!!! From the beginning stages to the finished product they were nothing but professional. Communication was excellent and any questions I had were answered immediately. The tradesmen were all so respectful, friendly, professional and informative. It was much appreciated to have Mike on site most days to check progress and keep me updated. The work was carried out to a very high standard. I would highly recommend Refresh and would love to work with Mike and Sophia again if the situation arose.
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Renovation Consultants: Sophia Royhouse-Ross & Mike Ross

Dianne and I want to thank you both so much and are grateful, not only for your professional standards, but also for your concern and loyalty during our renovation experience. Dianne and I were very fortunate to have you both as our project management team, organising all Registered Master Builders within the original renovation schedule. We were pleased with your ideas and vision, that gave our renovations a more modern and “Refresh” look to a higher standard than was previously imagined. Most importantly we want to thank you for the advantage of the realistic pricing, prior and to the commencement of our renovations. We have the privilege to know you both as passionate and resourceful renovation leaders, and look forward to our next renovation project together. Our Sincerest and Deepest Gratitude.
Renovation Specialist: Sophia Roydhouse-Ross

Sophia was wonderful. We had lots of ideas for what we wanted to do, but no clear plan or indication of cost, Sophia's advice has helped us get started on making plans for our future renovations and the level of trust gained from getting sensible advice has resulted in us choosing Refresh as our preferred partner for this future renovation work.
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Renovation Consulant: Sophia Roydhouse-Ross

I found Sophie incredibly knowledgeable and helpful. I liked the Refresh approach. There system was explained to me which I found really good because there were no hidden costs down the line.
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Renovation Consultant: Sophia Roydhouse-Ross

Mike and Sophia are very friendly, helpful and supportive. They are very knowledgeable of the construction industry and went beyond what was expected of them during the Napier floods in November 2020.
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Renovation Consultants: Sophia Roydhouse-Ross & Mike Ross

We are delighted with our renovation project. We now have a lovely new kitchen, an open living area and a beautiful bathroom. Sophia and Mike, from Havelock North, guided us with great ideas and paid close attention to every detail of the renovation. They liaised with quality companies and tradesmen who in turn, produced an excellent result for us. The inevitable challenges were quickly dealt with. We found them to be always accessible, quick to respond and communication between all parties was clear and timely. We would definitely recommend them and, in fact, we have booked another job with them for next year.

 
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Renovation Specialist: Sophia Roydhouse-Ross

We requested for Refresh to come and quote for our Garage conversion. Sophia was very responsive and booked us in. Sophia was very easy to communicate with and although we decided not to proceed further on our project for other reasons, we were very impressed with her professionalism and the Refresh project process. We will be very much using Refresh for our future building projects
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Renovation Consultant: Sophia Roydhouse-Ross